Refund Policy

This returns policy is for goods purchased through our online store [www.branchandbird.shop] operated by Branch and Bird Ltd.

Our standard returns policy follows the UK Consumer Contracts Regulations. If you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made.

Please notify us at hello@branchandbird.co.uk within 14 working days to let us know you wish to return the item.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. You need to send it back to us within 14 days of notifying us.

Once we've received and inspected your return, we'll contact you to confirm whether your refund will be processed or not. Any refund will be credited to your original method of payment. 

Certain types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable PDF, a gift card or gift wrapping service).

If the item you purchased was faulty or did not work properly, or you think it was not as described in the item description, please contact us first before requesting a refund as we would hope to be able to resolve your problem to your satisfaction.

If an item you purchased was purchased with a discount code or voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.